How to Fix QuickBooks Internet Connection Issues and Read Error on Mac

Are you encountering a QuickBooks internet connection error read error on your Mac? This frustrating issue can prevent QuickBooks from functioning properly, disrupting your ability to sync transactions, update software, or use online features. Whether you’re running QuickBooks Desktop for Mac or QuickBooks Online, resolving this error is essential for keeping your business operations smooth.

In this detailed guide, we’ll walk you through the causes of the QuickBooks internet connection error read error and provide you with actionable solutions to fix it on your Mac. Additionally, if you’re unable to resolve the issue on your own, you can always contact QuickBooks at 1.866.409.5111 for expert assistance.

Fix the QuickBooks internet connection error read error on your Mac with this simple guide. For instant call 1.866.409.5111.

What is the QuickBooks Internet Connection Error Read Error?

The QuickBooks internet connection error read error occurs when QuickBooks fails to establish or maintain an internet connection. This error is most commonly encountered while trying to access features such as downloading updates, syncing bank feeds, or processing payroll through QuickBooks Online.

The error message typically appears as:

“QuickBooks has encountered a read error while trying to connect to the internet.”

While this error can be irritating, it’s usually solvable with a few basic troubleshooting steps. Let’s explore the causes behind this issue and how to fix it.

Common Causes of the QuickBooks Internet Connection Error Read Error on Mac

The QuickBooks internet connection error read error on your Mac can be triggered by several issues. Let’s take a look at some of the most common causes:

1. Unstable or Slow Internet Connection

If your internet connection is weak, intermittent, or slow, QuickBooks will struggle to connect to its online services, causing the read error to appear. A stable and high-speed connection is crucial for QuickBooks to function optimally.

2. Outdated QuickBooks Version

Running an outdated version of QuickBooks can lead to compatibility issues, which may cause the QuickBooks internet connection error read error. Regular software updates are essential for bug fixes and improved functionality.

3. Firewall or Antivirus Interference

Your firewall or antivirus software might be blocking QuickBooks from accessing the internet. This can happen if your security software mistakenly identifies QuickBooks as a potential threat or hasn’t been updated to recognize the latest version of QuickBooks.

4. Incorrect DNS or Proxy Settings

Misconfigured DNS settings or the use of a proxy server can interfere with QuickBooks' ability to connect to the internet. If QuickBooks cannot resolve the necessary domain names, it will throw a read error.

5. Corrupted QuickBooks Installation

A corrupt or incomplete installation of QuickBooks can lead to connectivity issues. If essential QuickBooks files are missing or damaged, it can cause errors, including the internet connection error read error.

Step-by-Step Guide to Fix QuickBooks Internet Connection Error Read Error on Mac

Now that you understand the common causes of this error, let’s walk through the steps to resolve the QuickBooks internet connection error read error on your Mac.

1. Check Your Internet Connection

The first thing to verify when troubleshooting any internet connection issue is to ensure your connection is stable and fast.

  • Test Your Internet Speed: Open a web browser and check if websites load properly. If pages are slow to load or don’t load at all, you may be dealing with a poor internet connection.
  • Restart Your Router and Modem: Power cycle your router and modem by turning them off for 30 seconds, then turning them back on. This can help refresh your connection and resolve minor issues.
  • Switch to Wired Connection: If you’re using Wi-Fi, try connecting your Mac to the internet via Ethernet for a more stable connection. Wired connections tend to be more reliable than wireless ones.

Once your internet connection is stable, restart QuickBooks and check if the error is resolved.

2. Update QuickBooks to the Latest Version

Running an outdated version of QuickBooks can lead to connection issues. Software updates often include fixes for bugs and improvements in connectivity. Here's how to update QuickBooks on your Mac:

  1. Open QuickBooks.
  2. In the top menu bar, click on QuickBooks > Check for Updates.
  3. If updates are available, follow the on-screen prompts to install them.
  4. Restart QuickBooks once the update is installed.

Updating QuickBooks ensures that you have the latest features and fixes, which could solve the QuickBooks internet connection error read error.

3. Check Your Firewall and Antivirus Settings

Firewall or antivirus software might be blocking QuickBooks from accessing the internet. To resolve this issue:

  • Temporarily Disable Your Firewall/Antivirus: Disable your firewall or antivirus software temporarily to see if it resolves the error. If QuickBooks works after disabling the software, you’ll need to adjust the settings to allow QuickBooks through the firewall.

  • Allow QuickBooks Through the Firewall:

    1. Open System Preferences and click on Security & Privacy.
    2. Go to the Firewall tab and click on the Firewall Options button.
    3. Find QuickBooks in the list of apps and ensure it’s allowed to accept incoming connections.
    4. Save your changes and restart QuickBooks.

Allowing QuickBooks through the firewall ensures that your security software isn’t preventing QuickBooks from connecting to the internet.

4. Verify Proxy and DNS Settings

Misconfigured DNS or proxy settings can prevent QuickBooks from establishing a connection to the internet. Here’s how to check and fix these settings:

  • Verify Proxy Settings:

    1. Open QuickBooks.
    2. Go to QuickBooks > Preferences.
    3. Under Internet Connection Setup, choose No Proxy (unless you specifically need to use one).
    4. Save your settings and restart QuickBooks.

  • Clear DNS Cache:

    1. Open Terminal on your Mac.
    2. Type sudo killall -HUP mDNSResponder and press Enter.
    3. Enter your admin password when prompted.
    4. Restart your Mac.

Clearing the DNS cache helps resolve issues with cached domain information that might be causing QuickBooks to fail in connecting to the internet.

5. Repair or Reinstall QuickBooks

A corrupt installation of QuickBooks can also lead to internet connection issues. Here’s how to repair or reinstall QuickBooks on your Mac:

  • Repair QuickBooks: While Mac doesn’t have a built-in repair tool like Windows, you can try reinstalling QuickBooks to fix a corrupted installation.
    1. Go to Applications and drag QuickBooks to the Trash.
    2. Reinstall QuickBooks by downloading the latest version from the official QuickBooks website.

Reinstalling QuickBooks ensures that all necessary files are intact and functioning properly.

How to Prevent Future QuickBooks Internet Connection Errors

Once you've resolved the QuickBooks internet connection error read error, you’ll want to take steps to prevent it from happening again. Here are some tips:

  • Regularly Update QuickBooks: Make sure you’re always using the latest version of QuickBooks to avoid compatibility and connectivity issues.
  • Maintain a Stable Internet Connection: Use a high-speed, reliable internet connection for the best QuickBooks experience.
  • Configure Firewall and Antivirus Software Correctly: Ensure that QuickBooks is allowed through your firewall and antivirus software.
  • Clear DNS Cache Periodically: Flush your DNS cache periodically to prevent outdated or corrupted domain data from interfering with QuickBooks.

By following these preventive steps, you can ensure that QuickBooks continues to work smoothly on your Mac without encountering the QuickBooks internet connection error read error again.

Conclusion

The QuickBooks internet connection error read error can be a frustrating roadblock to running your business smoothly, but with the right troubleshooting steps, you can easily resolve it. By ensuring your internet connection is stable, updating QuickBooks, adjusting firewall settings, and checking DNS configurations, you should be able to restore QuickBooks’ ability to connect to the internet.

If you’re still facing issues, don't hesitate to contact QuickBooks at 1.844.580.0110. Their expert team can help you resolve the issue quickly and efficiently.

With these steps in place, you can minimize the risk of encountering this error in the future and keep your QuickBooks running without disruptions.

Read More: QuickBooks Error 6190

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